Privacy Policy

General

TheRobotMall Inc. offers online sales according to the conditions described in this section. If you visit and shop on TheRobotMall inc. you accept these conditions. Please take the time to consider them. TheRobotMall reserves the right to modify at any time and without notification its website and its sales policies. If you are not in agreement with one or many of these conditions, please do not use the website in any way.

All information, images, descriptions, applications, demonstrations or programming examples contained on this website are presented for instructional value and are not guaranteed for any precise objectives. Although TheRobotMall does everything possible to provide the best information possible, TheRobotMall can not guarantee that this information is just and precise and assumes no responsibility for omissions or errors. Furthermore, TheRobotMall Inc. assumes no responsibility for damages resulting from the use of the material contained on its website, or for transgressions of copyrights and/or intellectual property from a third party relative to the use of said material.

All products sold by TheRobotMall are of good quality and are considered as being reliable. On the other hand, TheRobotMall warns against their use in an application, in a medical tool or system, in any domestic, commercial or industrial product where an error could result in harm or even death of a human being or an animal.

The primary responsibility for the use or operation of a robot (or its technology) in the presence of human beings falls on the user.

Be vigilant and act prudently.

Security & Privacy

TheRobotMall insists on reassuring you about the security of our transactional Web site. All payments made on our site by credit card are processed via proven tokenization techniques by CyberSource.

CyberSource uses payment tokenization eliminating payment data and ensuring that your sensitive personal information isn’t compromised during a security breach.

All information sent to your bank, such as your credit card number, are also encrypted according to industry standards. To ensure client confidentiality, CyberSource will never sell, rent or divulge any of the personal information taken from the transactions to any entity other than TheRobotMall and your bank, in the case of any disagreement concerning your transactions. TheRobotMall would also like to assure you that any personal information gathered in the membership section is subject to strict confidentiality. TheRobotMall also engages itself to never disclose any information concerning its customers to third parties.

Email Address:

When you place an order at TheRobotMall, your email address is also collected in order to send you a copy of your invoice and a tracking number during delivery of your purchase. This email address is also conserved in our database in order to serve you better. If you also register for the TheRobotMall newsletter, your email will also be used to send you the monthly TheRobotMall news.

Cookies:

To improve your online experience with TheRobotMall, the majority of our pages use ‘cookies’. These cookies can in no way divulge personal information and can not be used to deliver or activate a virus. The cookies provide us vital information on navigation, purchase statistics, entry and exit pages on our website, origins of user traffic, etc. This information allows TheRobotMall to optimize our internet activities to better serve you.

Although the majority of websites on the Internet use cookies, you can disable them in your browser. Be aware that if they are disabled you will not only have problems browsing the TheRobotMall Website, but also have problems browsing the internet correctly.

Cancelling an Order

You can cancel items or orders that haven’t yet entered the shipping process by contacting us ASAP via TheRobotMall . We will verify the status of your order and make sure that it is not subject to any fees. 

Restocking fees up to 20% may apply for special orders and large quantity order cancellations, if a purchase has already been processed specifically for you with the manufacturer.

We put a lot of effort into delivering our products rapidly therefore, it may happen that your order has already entered the shipping process when you contact us. If this should occur and you still wish to return a product, please Contact Us .

TheRobotMall reserves the right to refuse or cancel any order in cases where an account has an outstanding balance.

Discounts

TheRobotMall Inc. does offer discounts for most products with quantity purchase. Discounted prices are indicated on the website.

If you require multiple items and the total is over $1,000.00, please ask for a quotation and we will determine if a discount can be provided or not. At that time, the nature of your order, any repeat business and the possibility of an ongoing partnership will all be evaluated in order to offer you the best possible price.

Warranty

The warranty conditions are those offered by the manufacturers. You may communicate with TheRobotMall or directly with the manufacturer. TheRobotMall is a reseller of many products and is not responsible in any case for the failure of a product manufactured by another company.

However, in the spirit of always wanting to better serve its clients, TheRobotMall is willing to serve as an intermediary to exchange and communicate with the manufacturer in order to ensure that the client receives a satisfying service for which he paid. Along these lines, TheRobotMall does not tolerate suppliers that do not take responsibility for their defective products.

Robot Kits:
It is important to note that robot kits may not be exchanged or refunded once they are assembled in part or in entirety. Only defective components will be replaced if the need arises. Along these lines, please carefully read the construction instructions for the robot and ensure that they are understood before commencing construction. Work carefully on a clean table and take regular breaks in order to maintain your concentration. Our manufacturers provide the necessary instructions for proper construction of their robot kits but can not be held responsible for mistakes made by the builder.

Specialized Components:
The same goes for all specialized components . All products sent back to TheRobotMall on warranty will be inspected in order to determine if the problem was caused by a manufacturing problem and not improper use.

Shipping

The Delivery Time can take from 7 days work to 15 days or work or less to be delivered.